Welcome to SilverGrove. These Terms and Conditions ("Terms") govern your use of our website (silvergrove.sbs) and the services provided by SilverGrove ("we," "us," or "our").
By accessing our website, booking our services, or otherwise engaging with us, you agree to these Terms. If you do not agree to these Terms, please do not use our website or services.
By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website and services after any changes indicates your acceptance of the modified Terms.
SilverGrove provides personal styling services, including but not limited to personal styling consultations, wardrobe audits, shopping assistance, and style advice ("Services").
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice or liability.
To access certain features of our website or services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
When booking our services, you agree to provide accurate and complete information about yourself and your requirements. We will make reasonable efforts to accommodate your preferred appointment times, but cannot guarantee availability.
Your booking is not confirmed until you receive an explicit confirmation from us, which may be in the form of an email or other written communication.
Our rescheduling and cancellation policies are as follows:
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. In such cases, we will make every effort to provide you with reasonable notice and to reschedule at a mutually convenient time.
The fees for our services are as listed on our website or as quoted to you directly. All fees are in British Pounds (GBP) and are inclusive of applicable taxes unless stated otherwise.
We accept payment via credit/debit cards, bank transfers, and other methods as specified on our website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
For certain services, we may require a non-refundable deposit to secure your booking. The deposit amount and terms will be clearly communicated during the booking process.
If you fail to make any payments when due, we reserve the right to suspend or terminate our services to you and to take appropriate action to collect any outstanding amounts, including reasonable collection costs and legal fees.
The scope of each service will be as described on our website or as agreed in writing. Any services outside the agreed scope may incur additional charges.
We strive to provide high-quality services and will make reasonable efforts to meet your expectations. However, styling is subjective, and we cannot guarantee that you will be satisfied with all aspects of our recommendations or advice.
To enable us to provide our services effectively, you agree to:
All content on our website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and is protected by copyright, trademark, and other laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and content for personal, non-commercial purposes. This license does not include:
You retain ownership of any content you provide to us, including photos, style preferences, and feedback. However, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and distribute such content for the purpose of providing and promoting our services.
We respect your privacy and will treat all personal information you provide to us as confidential. However, we may use anonymized or aggregated data for marketing, research, or service improvement purposes.
We may request your permission to use "before and after" photos or testimonials for promotional purposes. Such use will only occur with your explicit consent.
To the fullest extent permitted by law, SilverGrove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our total liability for any claims under these Terms shall not exceed the amount you paid to us for the services giving rise to the claim.
You agree to defend, indemnify, and hold harmless SilverGrove, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
Our website and services are provided on an "as is" and "as available" basis. SilverGrove makes no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website.
To the full extent permissible by applicable law, SilverGrove disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Our website may contain links to third-party websites or services that are not owned or controlled by SilverGrove. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that SilverGrove shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
The failure of SilverGrove to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms, together with our Privacy Policy and any other legal notices published by us on our website, shall constitute the entire agreement between you and SilverGrove concerning our website and services.
If you have any questions about these Terms, please contact us at:
SilverGrove
48 Robertson Pass
Samuelland, NE20 0RB
United Kingdom
Email: [email protected]
Phone: +44 3773 475732
Last Updated: May 15, 2023